Corrupted Office installation – Another potential cause that might lead to this problem is being corrupted files inside the Office installation. In this case, you should be able to resolve the issue by using Registry Editor to delete the sub-keys of your Outlook installation. If you’re using Outlook as the default email client, the problem is likely occurring due to some badly stored registry sub-keys that need to be reset. 
Outlook synchronization error – There’s also an Outlook synchronization issue that can be responsible for this particular problem. In this case, you will be able to fix the issue entirely simply by using the Default Apps menu to change the default app for email. The email client is not set as the default – If you have an additional email client but you’re still encountering this issue, it’s probably because the email client is not configured to be the default client. If this scenario is applicable, you will be able to resolve the issue by installing an email client like Outlook, Mailbird, Thunderbird, Mailspring or the likes. No email client is installed – Another scenario that will facilitate the apparition of this issue is the lack of an email client (other than the default Mail app). If you don’t have a different email client installed, the only way to resolve the issue, in this case, is to circumvent the issue by using the Share function instead. 
This is very strange considering that the app is the default choice on Windows 10.
Mail app doesn’t work with this function – As weird as this might sound, the Mail Recipient function is not supported by the Mail app.
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